Do you prefer UPS, FED EX, USPS, DHL, or another carrier?
Just shipped a Yamaha PX3 to a poor guy named Rex in the southwest part of the country. Wrapped this in three layers of bubble wrap surrounded by three inches of styrofoam peanuts. The platter was removed and placed underneath separately also in bubble wrap, and the front of the arm was secured with a wire tie anchored to the base to prevent any horizontal movement. The headshell, cartridge and arm weights were all packed separately. This was dropped with such force the wire tie bent the tone arm! The dustcover was already cracked, but dropping it nicely finished the job. A chunk is broken from the left side of the base. Of course, the carrier's insurance company denied the claim stating that it was not well packed. I am including the section of the shipping receipt that is clearly marked that it was. I have shipped several turntables over the years, thank goodness this was only $300.! I can imagine if it were a Sota!
This carrier is remaining unnamed for now, as the dispute is still pending. The only way I found out the claim was denied was when I called to check on the status of it, no one had notified me prior to this. So much for communication.
After opening a dispute, an extremely curt and condescending woman from the companies insurance co. called and informed me cut and dry that they were denying the claim. Not adequately packed. Several calls through the robot menus and waiting on hold an average 20 minutes finally got me one of the carrier's supervisors who said she would have someone from claims call me.
Sure enough, that same rude woman called me again. "No point in discussing this with you any further," I said and ended the call. A fax to the carriers US headquarters finally netted me a decent result, and after several very attentive out of state conversations yesterday my claim is supposedly approved. The companies business development center overrode the insurance companies decision. Of course, somewhere in the fax I sent them I reminded them of the power of social media.........
Don't know what carrier is that but I have been selling audio for many years and used FedEx and Canada post. Never had any problem with them when some claim made. FedEx is really cool and had two issues with them in last 5 years and they settled it in a fast and efficient manner. The latter takes long time to settle but they did it.
ReplyDeleteIf you want service, use FedEx
Hi, thanks for your input. I would agree, love Fedex. They were not the carrier in the above example. Have never let me down.
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